If you visited a doctor who, after seeing you, prescribes
a particular medicine, should you pay his fee and buy the drug? Most likely.
If, instead of a doctor, you saw a neighbor who happened to have a similar
condition and thereby recommended the same medicine, would you go right out
and buy the drug? Would you pay your neighbor a fee?
Fortunately, in the health care industry, there are
strict standards that doctors and other practitioners must meet to
professionally assist others, including many years of education, training
and certification. Unfortunately, in the investment industry, standards are
not quite that high. Passing a relatively unchallenging test after a couple
weeks of modest preparation can gain a person the right to present
investment ideas and products to the public.
Though there are financial professionals who have
seriously studied investments and are committed to using their analytical
acumen for the benefit of clients, the vast majority of people calling
themselves financial advisers or consultants are merely salespeople capable
of “talking the talk” without a clue as to how to “walk the walk.” With such
salespeople, on the occasion that one gets, largely by coincidence, sound
advice, one will still have wasted substantial money on commissions, wrap
fees, and other schemes designed to discretely bleed assets. More often,
accounts drained by sales-related charges can be additionally and more
seriously hurt by losses from imprudent investments introduced by reps well
versed in industry jargon but intellectually unqualified to make proper
portfolio recommendations.
Without question, a person who provides a service
deserves a fee. In investments, it is important to recognize whether an
actual service or merely access to a service is being provided. We pay for a
plumber to fix a leaky pipe. We do not pay for a plumber consultant to call
the plumber, who we then have to pay as well. Because we all have a natural
resistance to pay commissions, in the investment arena the words “sales” and
“reps” are rarely seen anymore. Salespeople are now called financial
consultants and financial advisers. Many even have the title Vice President,
usually indicative that they have drained more assets from clients than
their peers.
As there are real consultants and advisers who directly
plan and manage portfolios for individuals without sales fees, how can you
tell if your adviser is merely a salesperson draining 20 percent or more of
your investment earnings from your savings into his or hers? Here are some
signs:
1. You have paid any front-end sales load for a mutual
fund. All mutual funds charge fees for administration and all nonindex
funds charge fees for management of the assets. These are the only fees that
are necessary and merited. All other fees are a waste of assets. If you paid
a sales charge to get into any of your funds, you have been had by a
salesperson.
For instance, assuming the sales charge was 5 percent,
you handed your rep and his bosses in the sales department 5 percent of your
money. If you invested in a bond fund, you blew away all of a year’s
earnings. No matter what type of fund chosen, that 5 percent is never
recouped. If your $50,000 investment in that 5 percent loaded fund grew to
$95,000, you would have had $100,000 instead. The $2,500 initial sales
charge had a longer-term impact ofasset class you seek, know that there are
many no-load (meaning no sales charge, or “load”) funds of equal or better
quality than any of the sales loaded funds that might be presented to you by
a sales rep.
2. You own any “B” or “C” share mutual funds. The
only thing worse than a fund charging a sales fee upfront is one that
charges sales fees upon withdrawal, while also charging excess “marketing”
fees on your assets every day. B and C class mutual fund shares were created
so investors would not feel the sting of a front-end sales charge while
sales charges could be collected nonetheless. Salespeople will often inform
clients that the investment is a long-term one and that the liquidation fees
only hit if shares are liquidated in the first few years. Most salespeople
neglect to inform their clients that an extra fee, usually .5 percent to .75
percent per year, is taken out of their clients’ accounts while that
back-end penalty exists. That extra fee is purely sales commission that goes
to your rep (and his bosses, etc.). In most cases, ‘B’ and ‘C’ shares incur
even higher fees than front-end loaded shares of the same funds.
3. You pay more than $20 for trades. Trading is
now completely electronic and costs brokerage firms only pennies per trade.
Allowing for normal reporting and a reasonable profit, buying and selling
stock should cost between $5 and $20 per trade. If you are paying more, you
are simply paying too much, with all of the difference damaging your returns
while helping your salesperson achieve higher bonuses.
4. You have a brokerage ‘wrap’ account. A
brokerage wrap account is one in which you have agreed to pay a set fee,
often a percentage of assets but with a minimum dollar amount, for the right
to execute a certain number of trades without further charge. Theoretically,
it takes away the incentive for salespeople to encourage excess
commissionable trades. In practice, it takes away incentive for salespeople
to help you at all. But the fee is collected, and guarantees a fairly high
level of commission for the salesperson and his or her firm. The charts
below shows how damaging to you, and conversely how profitable to your
salesperson, a wrap account can be.
5. Your mutual funds are in a fee charging
consolidation program. A number of institutions present a large
selection of mutual funds that can be reported on single statements and
provide free transfers between funds. No-load fund groups and a number of
discount brokerages offer this service for free. Other institutions charge
hefty fees, often as much as 1.5 percent of assets annually. If your
salesperson put you into one of these programs, such as “Trak” at Smith
Barney or “MFA” at Merrill Lynch, your investment earnings are probably
being reduced by 15 to 30 percent, given average market returns over time.
Unlike management and administrative fees that allow funds to function, the
charges for these programs are merely sales fees shifting your assets to
your adviser and his sales colleagues at about the same rate as the
brokerage wrap program displayed in the accompanying charts.
6. Your adviser presented you with an age-based asset
allocation. A salesperson pretending to advise will often present
pointers that sound wise and thereby instill confidence. A clear sign that
your financial guru is actually a simple-minded rep is if you are presented
with an asset allocation recommendation based on age. Such an allocation
model, usually with rounded percentages that change each decade you are
closer to 90, or 80, or whatever, is easy to remember and presents a
superficial logic. It also ignores actuarial reality, appropriate
risk-tolerance application, and inheritance. People who survive to 60 will
likely survive to 85 or so—hopefully longer. A horizon of 25 years at age 60
is no different than a horizon of 25 years at other ages. Growth to the
extent one’s tolerance for risk allows should be sought. Because one’s hair
is gray is no reason to sacrifice the returns that might best beat
inflation. Moreover, if there is to be any estate to pass on, the age of the
descendants is more pertinent, and yet equally moot. If your “adviser” gave
you a piece of paper with the bond allocation going up 10 percent every 10
years of your life, you’ve got a real winner (not).
7. Your cash is earning less than t-bills (currently 3
percent - November 2007). If you have an “adviser” and your cash is
earning less than treasury bills, you have a salesperson. Most money market
instruments pay more than t-bills. A real adviser would not let you earn
less. A salesperson will put your funds in whatever institution he or she is
working for, regardless of the rate being paid.
8. Your fee-paid adviser has others invest your money.
Many people like to own individual securities and yet have their money
professionally managed. A registered investment adviser (RIA) is a
professional that can fulfill this goal. To provide a similar service, some
salespeople push programs offered by their firms in which your money is
managed separately by a fund company. The fund company charges you. Your
salesperson’s firm charges you. Briefly, you can go directly to an RIA. Much
like the plumber consultant hypothesized earlier, you do not need to pay
twice and have a filter between you and your money when you can pay once and
be directly involved.
Before the technological improvements that have occurred
over the past 30 years, brokers were needed to execute trades and
representatives were needed to disseminate information and gather pooled
assets. With transactions processed electronically and information available
on every desk or lap with a screen, there is no longer any need for
professional intermediaries who whatsoever. If you want immediate
diversification, you can invest in no-load mutual funds. The best fund
groups present online and in-person assistance. If you want a private
account of individual securities that is actually managed by the person with
whom you speak, you can invest through a registered investment adviser.
But currently, if you are in any of the situations
highlighted above, it is likely that the adviser or consultant currently
assisting you is in fact a salesperson. Your payments to this individual
have nothing to do with your investment returns, other than their assured
reduction. There is no investment that can guarantee results. However, you
can guarantee yourself lower expenses, which of itself should bring far
better returns..